1. Introduction

At Just Property Gold Coast, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and store your personal information.

2. What is Personal Information?

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable. This includes your name, contact details, property information, and identification documents.

3. What Personal Information We Collect

We may collect the following types of personal information:

• Name, address, email, and phone number
• Identification documents (e.g., driver’s licence, passport)
• Property ownership, leasing, and inspection details
• Financial details relevant to property transactions(for tenancy or sales purposes)
• Communication records and marketing preferences
• Website usage data (e.g., via cookies or analytics tools)

4. How We Collect Your Personal Information

We collect information directly from you when you:

• Inquire about or engage our services to buy, sell, rent or lease a property
• Attend property inspections or open homes
• Request a property appraisal or market update
• Communicate with us through our website, email, phone, or social media
• Register for updates or complete contact forms on our website

We may also collect information from third parties such as landlords, tenants, referees, credit reporting agencies, property databases, other real estate agencies and public records.

5. Why We Collect, Use and Disclose Your Personal Information

We use your personal information to:

• Provide real estate services (sales, rentals, property management)
• Verify your identity and process applications
• Conduct tenancy checks and background assessments
• Communicate with you about services, properties and market activity
• Provide appraisals and real estate advice
• Meet our legal and regulatory obligations
• Conduct marketing, client engagement, and service improvement activities

6. Disclosure of Personal Information

Your personal information may be disclosed to:

• Prospective buyers or sellers
• Landlords, tenants, property owners or buyers
• Maintenance providers and contractors
• Third-party advertising platforms (e.g., com.au or domain.com.au )
• Conveyancers, solicitors, and financial institutions
• IT and marketing service providers
• Government and regulatory bodies as required by law

We may disclose your data to overseas recipients where necessary and will ensure appropriate privacy safeguards are in place.

7. Security of Your Personal Information

We take reasonable steps to secure your personal information from misuse, loss and unauthorised access. This includes secure storage systems, restricted access, and privacy training for staff.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections where needed. Please contact us using the details below.

9. Complaints

If you have a privacy-related complaint, please contact our Privacy Officer. We aim to resolve complaints promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

10. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website.

11. Contact Us

For any privacy-related questions or requests, please contact:

Just Property Team

Just Property Gold Coast

Email: team@justpropertygc.com.au

Phone: 0410 155 915

Address: PO Box 1861, Broadbeach Qld 4218

Website: www.justpropertygc.com.au